Refund & Cancellation Policy
Last updated: 1 August 2026
This Refund and Cancellation Policy applies to Concierge, the only paid service on Ministry of Exchange. All other products (Northstar, Cohort, Assembly, Drift, Smart Packing) are free.
1. Refund Policy
Due to the personalized, time-intensive nature of Concierge's human-assisted visa support, our refund policy is:
- Full refund: issued if we are unable to deliver the service due to circumstances on our end.
- Partial refund (up to 50%): available if you cancel before we begin work on your case.
- No refund: once work on your case has started. Concierge requires significant individual time and coordination from the outset, so please review the service scope carefully before booking.
2. Cancellation by You
You may cancel Concierge at any time by contacting us in writing at nd@nikshala.com. We will process your cancellation request within 5-6 business days.
3. Cancellation by Us
We reserve the right to cancel your Concierge booking if: payment is not completed; you provide false or misleading information relevant to the service; you engage in illegal or unethical behavior. If we cancel your booking, we will provide a pro-rated refund for any unused portion of the service.
4. Contact
Questions about this policy: nd@nikshala.com or +91 82639 07201.